What's Covered — and What's Not
We believe in complete transparency. This page explains exactly what your Property Shield membership covers, what is excluded, how the 1-year service agreement works, and when additional charges may apply.
1-Year Service Agreement Required
All Property Shield memberships — both Monthly ($69/mo) and Annual ($690/yr) — require a 1-year service agreement. Monthly members are billed $69 each month for 12 consecutive months. Annual members pay $690 upfront. Early termination is not available. By enrolling, you agree to the full 12-month term.
What's Covered
Major systems and appliances subject to normal wear and tear
HVAC (Heating & Cooling)
Furnace, central air conditioner, heat pump, ductwork connections
Plumbing
Pipes, faucets, toilets, shut-off valves, drain lines, water pressure regulators
Electrical
Breaker panel, wiring, outlets, switches, ceiling fans, light fixtures
Water Heater
Tank and tankless water heaters (gas and electric)
Refrigerator
Built-in and freestanding refrigerators provided by the landlord
Dishwasher
Built-in dishwashers provided by the landlord
Oven / Range
Gas and electric ranges, cooktops, and wall ovens
Washer / Dryer
Landlord-supplied washer and dryer units
Garbage Disposal
Standard residential garbage disposal units
Garage Door Opener
Motorized garage door opener mechanisms and remotes
Roof Leaks
Active roof leaks caused by normal wear — not storm damage or impact
Pest Control
Routine pest treatment for ants, roaches, rodents, and common household pests
Coverage applies to failures caused by normal wear and tear on systems and appliances that were in good working condition at the time of enrollment. All covered repairs are subject to the $75 service call fee per visit.
What's Not Covered
Exclusions under the standard membership
Tenant damage
Damage caused by tenant misuse, abuse, or negligence is not covered under the standard membership. Additional charges apply — see below.
Lack of routine maintenance
Failures resulting from neglected maintenance (e.g., clogged filters, ignored leaks, deferred servicing) are not covered. Additional charges apply.
Pre-existing conditions
Issues that existed before your enrollment date are excluded from coverage.
Cosmetic repairs
Paint, flooring, drywall patching, and other cosmetic work are not covered.
Storm or catastrophic damage
Damage from storms, floods, fires, earthquakes, or other catastrophic events should be filed with your property insurance carrier.
Code upgrades
If a repair requires bringing a system up to current building code beyond the scope of the repair itself, the upgrade cost is not covered.
Structural repairs
Foundation, load-bearing walls, and major structural work are excluded.
Pools & spas
Pool equipment, hot tubs, and spa systems are not covered.
When Additional Charges Apply
Situations where costs beyond the $75 service call fee may be billed
Tenant Damage
If a repair is determined to be the result of tenant misuse, abuse, or intentional damage, the repair will be completed but billed at our standard contractor rate plus a $50 administrative fee. You will be notified and given an estimate before work proceeds.
Lack of Routine Maintenance
If a system failure is caused by neglected routine maintenance (e.g., HVAC failure due to a filter that was never changed, water heater failure due to years of sediment buildup), the repair will be completed but billed at our standard contractor rate plus a $50 administrative fee.
Parts & Major Replacements
The $75 service call fee covers the diagnostic visit and standard labor. If a system requires replacement parts or a full unit replacement, you will receive a written estimate before any additional work is authorized. You are never charged without prior approval.
The $75 Service Call Fee
Every time a contractor visits your property, you pay a flat $75 service call fee. This covers the diagnostic visit and standard repair labor for covered issues. You will always receive a written estimate before any additional costs are authorized — no surprises, ever.
Pre-Existing Conditions
Coverage applies only to systems and appliances that were in good working condition at the time of enrollment. Issues that existed before your enrollment date — whether known or unknown — are excluded from coverage.
During the enrollment process, you will be asked to provide the approximate age of major systems (HVAC, water heater, electrical panel). This information helps us assess coverage eligibility and may affect whether certain systems are included in your plan.
Questions About Coverage?
We're happy to walk you through what's covered before you enroll. Reach out to our team and we'll answer any questions you have.